The frequent questions we answered

Yes.  We ship globally to all over the world, as long as the courier service can reach there.


Usually, it will take 5-9 days to reach most countries.  For remote countries, it will take a bit longer up to 20 days.

All WenPod products will have a warranty period of 1 year from the date of purchase, except for lithium battery which carries a 6 month warranty period.  However, for those countries which by law required a longer warranty period, WenPod warranty will comply with your local law requirement.

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If you cannot find your answers here, please submit your question.  We shall get back to you as soon as possible.  Thank you very much for your patronage.